Privacy policy

Last updated October 20, 2026

Missed Call Rescue is a service of Veteran Tech Solutions LLC. This policy explains what we collect when you call a number we answer, when you text us, or when a business hires us to answer its calls, and what we do with it.

Who we are

Missed Call Rescue is operated by Veteran Tech Solutions LLC, a Colorado limited liability company located at 710 S. Maple St., Trinidad, CO 81082. We provide a call answering and message forwarding service to contractors and small businesses.

What we collect

When you call a number we answer on behalf of a business, we collect the phone number you called from, the name you give us, a callback number, and a description of what you're calling about. Calls may be recorded or transcribed so the business owner has an accurate record of the request.

From business owners who hire us, we collect a name, business name, mailing address, business phone number, mobile number, and email address.

Our website does not use advertising trackers and does not require an account. Our hosting provider keeps standard server logs, including IP addresses, for security and reliability.

How we use it

Caller details are passed to the business you called so it can return your call. Business owner details are used to operate the service, send you your call summaries, and bill you. We do not use call content to build marketing lists.

Text messages

If you are a business owner who has signed up for the service and opted in to text alerts, Missed Call Rescue texts you from (719) 967-8292: a summary of each call we answer for you, and occasional notices about your account. If your plan includes CRM, we also text you follow-up reminders about callers still waiting for a call back, an optional daily summary, and replies to the commands or questions you text us. Every message is from Missed Call Rescue and goes only to the account holder's own numbers.

We do not text the people who call your business. (Features that would text your callers, such as booking by text, are offered only once your business has its own carrier registration, and are described separately when they are available to you.)

Message frequency varies with call volume, typically up to approximately 300 messages per month. Message and data rates may apply. Opting in is never required to sign up.

Reply STOP to any message to stop receiving texts from us, START to resume, or HELP for help. You can also contact us at the phone number or email address below. More detail is on our text alerts page.

Who we share it with

We share information only with the service providers we need to run the service: our telephone and messaging carrier, our application hosting provider, and the AI provider that powers the conversation. Each is bound to use the information only to provide its service to us. We also share caller details with the business the caller was trying to reach, which is the whole point of the service.

We may disclose information if required by law, a subpoena, or a court order, or to protect the safety of a person.

We do not sell personal information.

How long we keep it

Call recordings are kept for no more than 12 months. Our phone carrier deletes them automatically after that.

Call records, transcripts, and summaries are kept for as long as that business is our customer, then deleted within 90 days after the account ends, along with any recordings that have not already expired. For businesses on our CRM or Booking plans, caller contact details, lead status, message history, and appointments follow the same rule.

Signed service agreements and billing records are kept as long as required for tax, accounting, and legal purposes. Our hosting provider's server logs, which can include phone numbers and IP addresses, are deleted automatically after about 90 days.

Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Email or call using the details below and we will respond within 30 days. Colorado residents have additional rights under the Colorado Privacy Act, and we honor those requests from anyone who asks.

Children

The service is for businesses and their customers. We do not knowingly collect information from children under 13.

Changes to this policy

If we change this policy, we will post the new version on this page with a new date at the top.

Contact us